New Business Enquiries

If you are a registered company or business acting as a carrier, internet service provider (ISP) or service provider, complete the form below to connect with our sales team and we’ll get in touch with you within two business days to guide you through the process.

 

Once the process is underway, we will work closely with you to understand your business plan, your objectives and how we can help you succeed.

 

As part of this process, we may need certain financial, credit and non-financial information about your company or business. We will be with you each step of the way to make sure this process runs smoothly.

 

 

Get Started

 

If you are an existing Telstra Wholesale customer, you can find specific contacts and access a wealth of information on our customer portal.

 

Media Enquiries

Media Enquiries - contact Telstra Media.

 

Email the media team

Faults and Complaints

If you are an existing Telstra Wholesale customer, and you have a fault or complaint to submit, you can do this via the TW HUB. If you do not have access to the TW HUB, please contact your Service Manager.

 

Login to the Hub

In the Event of a Disaster

Disaster Management

Sometimes things happen beyond our control that mean we can’t connect or fix faults to standard telephone services in our usual time frames, or even keep appointments. These situations can include natural disasters, extreme weather conditions and instances where our facilities have been damaged through no fault of our own.

 

We have detailed plans and processes in place to get your services back up and running as soon as possible in the event of such an interruption.

Questions?
If you’re a Telstra Wholesale customer with a question about Telstra’s Disaster Recovery Plans or Emergency Management Processes, please contact your Telstra Wholesale Service Manager.