The Telstra Wholesale Mobile Network is used by leading retailers and resellers to support their consumers with mobile connectivity plans. These resellers are often called Mobile Virtual Network Operators, or MVNOs.
The Telstra Wholesale Mobile Network uses part of Telstra’s mobile network.
This page gives you details of the capabilities of the Telstra Wholesale Mobile Network.
The Telstra Wholesale Mobile Network coverage area reaches more than 98.8% of the Australian population and covers more than 1.7m square kilometres of the Australian landmass.
These maps show predicted mobile outdoor coverage. Your actual experience may vary.
There are two views of our outdoor mobile coverage that you can explore.
• Initial view: Areas we predict coverage that is ordinarily sufficient to support voice and video calls, texting, web-browsing, social media and video streaming.
• Full coverage: Areas we predict coverage that is ordinarily sufficient to support voice calls, texting and web-browsing, although higher-data activities involving video or high-resolution graphics may be slower or less consistent in areas near the outer edges.
Enter your address to see predicted outdoor mobile coverage in your area.
Navigate the map with keyboard by using the arrow keys to pan and the +/- keys to zoom in and out, respectively. No address? You can also search by Latitude, Longitude in decimal – e.g., 32 deg south and 150 deg east is entered -32.00000, 150.00000
What are coverage maps?
Our coverage maps show where we predict outdoor mobile coverage is available and serve as a helpful guide. We’ve provided some tips on how to use the maps and what can affect your mobile experience.
Important! Coverage maps are a guide, not a guarantee
Mobile networks and signals are inherently variable. While our maps give you a good idea of outdoor coverage, your actual experience may differ because of:
Local conditions – buildings, trees, hills or other structures near you can obstruct the signal
Network load – lots of people using the network at the same time can slow it down
Your chosen phone– and some phones pick up the signal better than others
Being indoors or in a vehicle – the maps predict outdoor coverage only; when indoors or in a vehicle, coverage is highly variable, as building structures or vehicle bodies can reduce or even block the signal
The nearer to the outer edges of our predicted coverage, the more likely these factors will affect your experience.
For these reasons, we cannot guarantee a connection or a specific quality of service at every location shown on our maps.
You can check predicted coverage by:
· Entering an address in the search box;
· Zooming in on the map of Australia; or
· Searching by latitude and longitude (for example, enter -32.00000, 150.00000 for 32° South and 150° East).
How do the coverage maps work?
· The initial view shows both 4G and 5G (non-standalone) predicted coverage.
· The map updates automatically to show the most advanced technology available at your nominated location – for example, 5G coverage if it’s in range.
· Use the legend to toggle between 4G and 5G predicted coverage by clicking on 4G or 5G.
What other details should I look for when searching a location?
· Look for the text boxes in the top left corner – they’ll tell you if outdoor coverage is predicted and gives our best estimate of predicted indoor coverage.
What do the coverage maps show?
Our coverage maps show where we predict there is outdoor mobile coverage and serve as a helpful guide. Because coverage is variable, we can’t guarantee connectivity at every location where coverage is predicted.
There are two views of outdoor mobile coverage that you can explore:
1. Initial view: Areas we predict coverage that is ordinarily sufficient to support voice and video calls, texts, web-browsing, social media and video streaming.
2. Full coverage view: Areas we predict coverage that is ordinarily sufficient to support voice calls, as well as activities like texting and web-browsing, although higher -data activities involving video or high-resolution graphics may be slower or less consistent in areas near the outer edges. This is because a mobile signal at these outer edges has a higher potential to be impacted by factors such as device model, how you use your device, the surrounding environment, and the type of activity being performed.
If you live or travel near the outer-edges of our full coverage areas, you may benefit from using a device designed for regional coverage or a coverage extension accessory to help improve your overall experience.
Coverage maps predict coverage based on tower locations and known large-scale obstructions (such as mountains and forests), but real-world conditions at the user’s location can impact the actual user experience. Your mobile experience depends on more than just getting a signal, but also on signal quality and that can be influenced by factors that change from place to place and moment to moment.
Things that can impact your experience include:
· Local conditions – buildings, trees, hills or road cuttings
· Network load – how many people are using the network at the same time
· Your chosen phone– and how you use your phone.
Because of these factors, your mobile experience will vary as you (and other users of the network) move around and use your phone for different activities. The nearer to the outer edges the more likely these factors will affect your experience.
Here are common factors that can affect your mobile experience within predicted coverage, along with practical tips to help improve it.
Factor |
Tips to improve |
Local conditions: Your signal could be obstructed if you are located near trees, a hill, building or other structures. These obstacles can block or weaken the signal |
Consider moving to a different spot – ideally away from the obstruction or to a more open area. |
Indoors: Being inside a building reduces your mobile signal. The impact depends on things like wall thickness, window size, metallic tinting and how far you are from the outside. |
Use Wi-Fi: If Wi-Fi is available, connect to it for your data needs, and enable Wi-Fi calling via your device settings. Move to a better spot: Try going upstairs, closer to an open window, or step outside if it’s safe. |
Inside your vehicle: Your vehicle’s body can weaken mobile signals. Phones placed below dashboard level (like on a wireless charger) can experience more signal loss than those near a window. The impact also depends on factors like body materials, window size and metallic tinting. |
Mount your phone on the dashboard: This helps keep it higher above the metal vehicle body and engine obstructions and closer to the window. If you’re not driving: Hold your phone near a window for better reception. |
Your type of phone: Not all phones are created equal – some pick up signals better than others and not all devices support all features. Choosing the right phone can improve your signal strength. |
Consider whether a device that has been designed for regional coverage would benefit you.
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How you’re holding the phone: Your experience can vary depending on how you’re holding your phone. |
Consider holding the phone away from your body or head. Most people naturally do this when scrolling or web-browsing but it can also be of benefit for voice calls – using speakerphone or a headset can make this easier. |
Moving while on your phone: When you’re on the move you’re more likely to encounter obstructions that impact your signal quality (like those above) and your signal is also likely to be switching between towers as you move. For these reasons, your signal quality is likely to fluctuate. |
Consider the tips above when you’re on the move. |
Crowds and traffic: Just like peak hour on the roads, mobile networks can slow down when lots of people are using them at the same time. Even if you might otherwise have good signal quality, high traffic can affect overall experience. |
Use Wi-Fi: If you have Wi-Fi available connect to it for data. Fixed networks can handle higher volumes and often experience different peak times than mobile networks. |
These maps only apply to devices that are correctly configured and compatible with Australian mobile networks. Devices purchased from Telstra work with our network. However, we cannot guarantee compatibility for devices bought elsewhere. This is especially important if your device was bought second-hand or overseas.
Data download and upload speeds. The speed you will experience on your mobile device is limited by many factors such as:
- The topography of your location (for example any obstructions of the line of sight to the base station);
- Your distance from the base station;
- The local weather conditions (like extreme heat or heavy rain);
- How many other users are accessing the mobile network from the base station at the same time (i.e., number of concurrent users);
- Whether your device supports the relevant mobile network spectrum bands
- The hardware and software configuration on your device;
- Any speed cap or other restriction applied to your plan; and
- The destination of your internet browsing session (eg a busy web server).
Speed caps apply to all mobile plans which use the Telstra Wholesale Mobile Network. Available speed caps are 100Mbps, 150Mbps or 250Mbps.
Check your plan’s Critical Information Summary to find out which speed cap applies.
It is important to note that the speed cap on your plan is the maximum potential download speed for data included in your recharge/plan.
Typical speeds will often be lower, as mobile speeds vary due to the many factors listed above.
Now that the 3G network is closed, some phones can no longer call emergency services because they depended on 3G for calls. New rules introduced by the federal government (Ensuring mobiles can reach 000 after the 3G shutdown | ACMA ) mean incompatible phones will be blocked from accessing the mobile network.
| Speed cap of 100Mbps | Speed cap of 150Mbps | Speed cap of 250Mbps |
Typical download speeds
4G: 5Mbps – 100Mpbs 5G: 10 Mbps– 100Mbps |
Typical download speeds
4G: 5Mbps – 150Mpbs 5G: 10 Mbps– 150Mbps |
Typical download speeds
5G: 10 Mbps – 250Mbps |
Typical upload speeds 4G & 5G: 1Mbps – 40Mbps |
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Typical speeds on 4G-only plans are: 2Mbps – 100Mbps.
Suitability: Each speed cap (100Mbps/150Mbps/250Mbps) is great for regular usage including streaming, browsing and social media.
5G requires a 5G enabled plan and compatible device within a 5G coverage area.
Use the Telstra Wholesale Coverage Map above to search for your location, or where you intend to travel.
Speeds may vary due to factors such as location, device capabilities, distance from the base station, local conditions, concurrent users, hardware and software configuration, download/upload destination and whether your plan is 5G enabled or is speed capped. Please check the section on Speed and Speed Caps, above.
mmWave is a technology which adds more data capacity in high traffic areas on compatible devices. mmWave coverage is rolling out now and is currently only available in limited locations.
The information on this webpage including information about mobile network, coverage and speeds is provided by Telstra. Telstra takes all reasonable steps to ensure the information is accurate and complete.