Check whether your device is compatible with the Telstra Mobile Network or the Telstra Wholesale Mobile Network in Australia

Oh no! Based on the information you provided the mobile phone with IMEI beginning has been identified as having compatibility issues related to the shutdown of Telstra's 3G Network and is blocked from connecting. This means it will not connect to the Telstra Mobile Network or the Telstra Wholesale Mobile Network.

Why has my device been blocked?

Your device has been blocked from using Telstra's Mobile Network according to the Telecommunications (Emergency Call Service) Determination 2019.

A blocked device cannot connect to the Mobile Network to use voice or data services.This also means the device cannot make calls to emergency services (including triple zero).

To reconnect to the network, you'll need to remove the SIM and insert it into a phone that is compatible for use on the Telstra Mobile Network or Telstra Wholesale Mobile Network. Low-cost mobile phone options are available. The Australian Mobile Telecommunications Association has also produced a mobile phone buyers guide that may be useful.

Good news, based on the information you provided, your mobile phone with IMEl starting has not been identified as having compatibility issues related to the shutdown of Telstra's 3G Network, and is not currently blocked from connecting. Happy chatting!

Note: if you are having issues connecting, your phone may not be compatible for other reasons. Please contact your service provider for further assistance.