Our resale suite of products includes:
- long distance voice calls such as STD, international direct and fixed to mobile calls;
- inbound services such as Freecall 1800, Priority One3, Priority 1300, and International Freecall;
- voice messaging solutions such as MessageBank, calling number display, call control and multiple number;
- ISDN services such as ISDN Home, ISDN2 and ISDN 10/20/30;
- other Telstra products listed in Our Customer Terms that are available for resale through Telstra Wholesale.
Benefits
- Enhancement of product offerings by reselling telecommunications backed up by voice and data networks built and maintained by Telstra.
- Opportunity to take advantage of our innovation without the high costs of product development and capital investment in network infrastructure.
- Freedom to focus on other areas of business such as marketing, sales or customer service.
Calling Number Display (CND) and Calling Line Identification (CLI)
Calling Number Display (CND) allows end users to see the telephone number of incoming calls on the screen of their phone (or unit attached to their phone). CND equipment can also store the date and time of a call and the phone numbers of callers who hang up without leaving a message.
Details of obligations on carriers and carriage service providers can be found in the Australian Communications Industry Forum codes. Customers can find more information about Telstra CND in Our Customer Terms under the Basic Telephone Service Section.
Calling line identification (CLI) is information that is sent through the Telstra network when a call is made. CLI includes the telephone number of the calling party. CLI will be sent from all exchange areas in Australia. If the calling party has not asked for CLI to be blocked, a called party with Calling Number Display (CND) enabled and with appropriate display equipment is able to see the calling party telephone number. For calls from overseas, the calling party’s CLI is not able to be seen.
More information on Telstra CLI can be found in Our Customer Terms.
CPE handset returns
Our customers can now view a list of authorised CPE handset return locations for when an end-user no longer wishes to rent a handset from Telstra Wholesale, and would like to identify the most convenient return location. Many post offices and Tshops participate in the CPE return process.
When a customer's end-user no longer wishes to rent a handset from Telstra Wholesale and would like to identify the most convenient return location, our customers can now view a list of authorised CPE handset return locations.
Authorised outlets that take CPE handset returns (XLS , 290 kb)
Please note that the list is current as at the date published and may be subject to change without prior notice. Many post offices and Tshops participate in the CPE return process.
More information
For more information on how to initiate returns, please refer to the LOLO user guide (ZIP, 3.38mb) in the 'Request for Voice Services' section or contact a Wholesale customer service representative.
