The Telstra Wholesale Mobile Network is used by leading retailers and resellers to support their consumers with mobile connectivity plans. These resellers are often called Mobile Virtual Network Operators, or MVNOs.
The Telstra Wholesale Mobile Network uses parts of Telstra’s mobile network.
This page gives you details of the capabilities of the Telstra Wholesale Mobile Network.
The Telstra Wholesale Mobile Network coverage area reaches more than 98.8% of the Australian population with 4G or 5G and covers more than 1.7m square kilometres of the Australian landmass.
The service provides 5G coverage reaching more than 75% of the Australian population.
Data download and upload speeds. The speed you will experience on your mobile device is limited by many factors such as:
- The topography of your location (for example any obstructions of the line of sight to the base station);
- Your distance from the base station;
- The local weather conditions (like extreme heat or heavy rain);
- How many other users are accessing the mobile network from the base station at the same time (i.e., number of concurrent users);
- Whether your device supports the relevant mobile network spectrum bands
- The hardware and software configuration on your device;
- Any speed cap or other restriction applied to your plan; and
- The destination of your internet browsing session (eg a busy web server).
Speed caps apply to all mobile plans which use the Telstra Wholesale Mobile Network. Available speed caps are 100Mbps, 150Mbps or 250Mbps.
Check your plan’s Critical Information Summary to find out which speed cap applies.
It is important to note that the speed cap on your plan is the maximum potential download speed for data included in your recharge/plan.
Typical speeds will often be lower, as mobile speeds vary due to the many factors listed above.
Now that the 3G network is closed, some phones can no longer call emergency services because they depended on 3G for calls. New rules introduced by the federal government (Ensuring mobiles can reach 000 after the 3G shutdown | ACMA ) mean incompatible phones will be blocked from accessing the mobile network.
If you received an SMS similar to this:
or a similar recorded voice announcement prior to making a call on your phone, you need update your phone's software and settings to ensure you can make emergency calls if you ever need to. For Apple or Android devices, guidance for updating software and changing settings to enable VoLTE is below. If your device does not run Apple or Android software, or if you're unsure, consult the device manufacturer.
Go to Settings Select General Scroll to Software Update and follow prompts.
This is an example only, actual settings may vary.
Open your device's Settings app. Tap System. Software update.
You'll find your update status. Follow any steps on the screen.
This is an example only, actual settings may vary.
| Speed cap of 100Mbps | Speed cap of 150Mbps | Speed cap of 250Mbps |
Typical download speeds
4G: 5Mbps – 100Mpbs 5G: 10 Mbps– 100Mbps |
Typical download speeds
4G: 5Mbps – 150Mpbs 5G: 10 Mbps– 150Mbps |
Typical download speeds
5G: 10 Mbps – 250Mbps |
Typical upload speeds 4G & 5G: 1Mbps – 40Mbps |
||
Typical speeds on 4G-only plans are: 2Mbps – 100Mbps.
Suitability: Each speed cap (100Mbps/150Mbps/250Mbps) is great for regular usage including streaming, browsing and social media.
5G requires a 5G enabled plan and compatible device.
Use the Telstra Wholesale Coverage Map above to search for your location, or where you intend to travel.
Speeds may vary due to factors such as location, device capabilities, distance from the base station, local conditions, concurrent users, hardware and software configuration, download/upload destination and whether your plan is 5G enabled or is speed capped. Please check the section on Speed and Speed Caps, above.
mmWave is a technology which adds more data capacity in high traffic areas on compatible devices. mmWave coverage is rolling out now and is currently only available in limited locations.
The information on this webpage including information about mobile network, coverage and speeds is provided by Telstra. Telstra takes all reasonable steps to ensure the information is accurate and complete.