The scenarios in this topic are designed to provide practice in creating requests for simple work types to change existing voice services, including temporary disconnections, cancellations and configuring services.

This topic consists of scenarios for:

• Temporary Disconnections
• Reconnecting Temporary Disconnections
• Bulk Temporary Disconnections
• Configuring Services
• Configuring a Directory Entry
• Cancelling Services
• Changing a Service Number
• Exchange Number Reservation
• Returning CPE
• Programming Equipment
• Requesting a Quotation
• Credit Management