Gemma Hogan from Maracom Communications receives a call from Mark Tobin, IT Manager at Flights Galore.

Mark would like to install a new ISDN2 service so that he and his wife can work from home and access the business network in the city at the same time. The home address is 52 Garden St, South Melbourne, 3205 and Mark has specified that he will be the customer contact.

Mark requests that the service be connected as soon as possible and would like the additional features that display incoming calls and restrict the display of outgoing calls.

Gemma accesses LinxOnline Ordering and creates a new work request.